Last updated: August 29, 2024

Introduction

Treasure Vape (referred to as “we,” “us,” or “our”) operates the vapeshopmarkham.myshopify.com website (the “Site”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our Site, use our services, or make a purchase. Please note that we only service and ship to Canada.

Consent

By accessing or using the Site and services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please refrain from using the Site or services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, with the revised date at the top.

Information We Collect

1. Information You Provide Directly:

• Contact Information: Name, address, phone number, and email.
• Order Details: Billing and shipping addresses, payment details, and items purchased.
• Account Information: Username, password, security questions.
• Customer Support: Information provided during communications with us, such as inquiries and support requests.

2. Information We Collect Automatically:

• Usage Data: IP address, device type, browser type, pages visited, and time spent on the Site.
• Cookies and Similar Technologies: Track your interaction with the Site to improve user experience and for analytics purposes.

3. Information from Third Parties:

• Service Providers: Payment processors, shipping companies, and marketing platforms that collect information on our behalf.

How We Use Your Information

1. To Provide and Improve Services:

• Process orders, manage accounts, and offer customer support.
• Enhance user experience and Site functionality.

2. Marketing and Promotional Activities:

• Send promotional emails and marketing communications with your consent.
• Display personalized ads based on your browsing behavior.

3. Security and Fraud Prevention:

• Protect against unauthorized access, fraud, and illegal activities.
• Maintain the security and integrity of our systems.

4. Legal Compliance:

• Comply with legal obligations, respond to legal requests, and enforce our terms.

Sharing Your Information

1. With Service Providers:

• Payment processors, shipping services, and IT providers that help operate our Site and services.

2. With Business and Marketing Partners:

• To deliver advertising and promotional content relevant to your interests.

3. For Legal and Business Transfers:

• During mergers, sales, or in response to legal obligations.

Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze Site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to personal information we hold about you.
• Correction: Request corrections to inaccurate personal information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your personal data in a structured format.
• Restrict Processing: Request limitations on how we process your data.
• Withdraw Consent: Withdraw your consent for processing your personal information.

To exercise these rights, contact us using the details provided below. We may require verification of your identity before processing your request.

Security

We take reasonable measures to protect your personal information but cannot guarantee absolute security. If you suspect any security issues, please contact us immediately.

International Users

Your personal information is primarily processed and stored within Canada, as we only service and ship to Canada. However, data handled by our service providers, such as Shopify, may be transferred, stored, and processed outside of Canada. We use recognized legal mechanisms to ensure adequate protection for your data during these transfers.

Minors' Data

Our Site and services are not intended for individuals under the legal age to purchase vape products in Canada. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete the information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: treasurevape7@gmail.com
Address: 4352 Kingston Rd #7A, Toronto, ON M1E 2M8